Effective Date: May 24, 2025
This policy outlines AJC Transport LLC’s commitment to providing accessible and inclusive services to all customers, including individuals with disabilities, in compliance with the Americans with Disabilities Act (ADA) and relevant Georgia state laws.
We are committed to:
Serving customers with disabilities in a manner that respects their dignity, independence, and right to equal access.
Ensuring that persons with disabilities are offered the same quality and timeliness of service as all other customers.
Communicating in ways that consider a person’s disability.
This policy applies to:
All employees and contractors of AJC Transport LLC.
Anyone interacting with the public or providing services on behalf of AJC Transport.
We will communicate with people with disabilities in ways that take into account their disability. This includes:
Offering alternative formats for communication where possible.
Using plain language and clear speech.
Providing written, digital, or large-print versions of documents upon request.
We welcome customers with disabilities who use assistive devices, support persons, or service animals.
Service animals are allowed on the parts of our premises that are open to the public.
Support persons may accompany individuals with disabilities unless such presence poses a safety risk, in which case we will consult with the person to find an alternative solution.
In the event of a temporary disruption to services or facilities used by persons with disabilities, we will:
Post notices at affected locations.
Include details on the reason, expected duration, and alternative options available.
Update our website with the same information when applicable.
We provide accessibility training to all:
Employees and contractors who interact with the public.
Individuals responsible for developing or modifying company policies.
Training includes:
Overview of the ADA and relevant Georgia accessibility laws.
How to interact with individuals with various disabilities.
How to use equipment or assistive technologies provided by the company.
How to handle situations where an individual is having difficulty accessing our services.
We welcome feedback on how we provide accessible services:
Feedback can be submitted via email, phone, website contact form, or mail.
All feedback will be directed to our Human Resources or Compliance team.
We aim to acknowledge all accessibility-related feedback within 5 business days.
Accessible feedback methods will be provided upon request.
Email: info@ajctransport.net
Phone: + 1470 252 2002
Mail: AJC Transport LLC, 123 Peachtree St NE, Atlanta, GA 30303
This policy is available to any customer or employee upon request, including in accessible formats suitable to their needs.
This policy will be reviewed annually and updated as needed to remain compliant with evolving accessibility laws and best practices.
Approved by: AJC Transport LLC Management Team
Review Date: May 24, 2026
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